FAQ
Answers to common questions about Captioner plans, exports, and subtitle workflows.
Can I use Captioner for free?
Yes. The free plan lets you try Captioner before upgrading. Paid plans unlock higher limits and export options for regular subtitle work.
Which subtitle formats can I export?
Captioner supports common caption file workflows including SRT, VTT, SBV, and TXT, depending on the editor and plan features available for your project.
Can Captioner translate subtitles?
Subtitle translation is available on supported paid plans. Translation availability and language pairs may change as the product evolves.
Do I need to install software?
No. Captioner runs in the browser. You can upload media, edit subtitles, and export from the web app.
Where can I manage my subscription?
Open the app dashboard and use the pricing or billing entry points associated with your account.
How do I contact support?
Email support@captioner.io with your account email and a short description of the issue.